Complaint Management System
A structured path from reported issue to follow-up.
Developed a complaint management workflow to capture, organize, track, and follow up on reported user issues. Its purpose is to give reported issues a clearer structure for tracking, follow-up, and communication.
The thinking behind the work.
Reported issues need more than an informal message: teams benefit from knowing what was reported, what stage it reached, and whether follow-up occurred. A structured complaint workflow helps make the handling process easier to track and communicate across the people involved.
What this work is about.
User complaints need a consistent process so issues can be recorded, reviewed, and followed up in an organized way.
Turning needs into a workflow.
Developed a structured complaint workflow and supported its data management, functional validation, and user issue follow-up.
Work shaped around practical use.
- Operational issue tracking
- Structured complaint capture and organization
- Data management and follow-up
- User support and validation